Help and Policy info
About oemcycle.com
Products
Pricing
Privacy Policy
Back Orders
Shipping Policy
International Orders
Cancellation Policy
Missing/Defective/Damaged Goods
Return & Exchange Policy
Closeout/discontinued items
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About oemcycle.com
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oemcycle.com is an online etailer offering powersports parts & accessories.
We have a retail store located minutes off I-75 near Knoxville, Tennessee.
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Products
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We sell hundreds of OEM and aftermarket parts & accessories.
All items we sell are brand new. We do not sell used, "seconds", or blemished items.
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Backorders
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You will be notified via email if any of the items you ordered are no longer available or back ordered.
Backordered items may be cancelled at any time if the item(s) have not yet shipped.
Items that are no longer available will be removed from order.
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Pricing
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All prices are subject to change without notice.
We are not responsible for pricing errors on our website or on other websites such as shopping engines.
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Cancellation Policy
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Orders can be cancelled for any reason up to 30 minutes after placing the order. If it's been more than 30 minutes since placing the order, the order will ship as scheduled.
clicking here
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Shipping Policy
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Items which are closeout/discontinued may require additional processing time due to limited availability.
Delivery estimates are not a guarantee, and we cannot be held responsible for delays.
International orders:
The goods will be imported on behalf of the consignee/ebuyer.
The consignee authorizes Purdy's Powersports to import the goods on his behalf.
Further, the consignee/buyer agrees that Purdy's Powersports may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker).
The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Order Tracking and order status is available on our website at
http://www.oemcycle.com
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Closeout/discontinued items
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All closeout/discontinued items are final sale and are not returnable/exchangeable.
This will be noted on the item's page at the time of purchase.
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Missing/Defective/Damaged Goods
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We must be notified within 24 hours of receipt of any missing, defective or damaged goods.
Please keep all original packaging of any item damaged in shipment for inspection.
No refunds will be given on damage claims. Replacement with identical item only.
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Warranty Claims
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We will assist with warranty issues; however, all warranty issues are the ultimate responsibility of the manufacturer.
We cannot be responsible for manufacturer policy and/or processing.
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Return & Exchange Policy
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All returns & exchanges must be accompanied by a Return Authorization Number (RA#) provided by us and a copy of the invoice. Return Authorization can be requested ONLINE by
clicking here to contact us.
THERE ARE NO RETURNS ON ELECTRICAL ITEMS
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Exchanges:
- No exchanges on OEM parts - returns only (see return section below)
- Most items may be exchanged one time without any fee. Additional exchanges will be charged a 15% restocking fee.
- Replacement item will be shipped once we receive the returned item.
- Customer will be responsible for return shipping, and shipping costs of the replacement item.
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Returns:
- Please contact us for a Return Authorization.
- Returned items MUST be RECEIVED by us no later than 30 days from invoice date!
- Customer will be responsible for all shipping costs, even if the original order qualified for free shipping
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Return/Exchange Acceptance Guidelines:
- All items must be in NEW, resellable condition with all documentation, tags, etc. intact. Any item which has been used, worn, damaged or had tags/labels removed will be returned to you.
- All items must be in original, non-modified (including writing), undamaged packaging.
- Please package your return carefully to prevent damage during shipping. We will not be responsible for returns arriving damaged.
- Enclose a copy of your original invoice with the RMA number and a note stating whether you are returning for refund or exchange.
- All returned items are subject to inspection for misuse, damage, or improper packaging for return shipping. It will be at the sole discretion of oemcycle to provide refund, replacement, or return item without refund.
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